About GROUNDFLOOR

Recently listed as Venture Atlanta’s 2018 “Top 10 Atlanta Companies to Watch, ” Groundfloor is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

We are currently seeking a Customer Success leader to join our growing marketing team. The role will be vital for maintaining customer retention, galvanizing customer referral growth, and delivering product and marketing solutions that align with our customers’ needs and business objectives. We are looking for a self-starter with an unquenchable thirst for learning and a passion for driving customer success.

In this role, you will build strong and lasting relationships with our customers, continuously improve processes, reporting, and strategies to accelerate business growth, and train and manage a team of white-glove, customer experience professionals. This position will report directly to the SVP, Marketing.

What You'll Do

• Provide solutions to customers, exceeding customer expectations and giving exceptional customer service every time
• Manage customer expectations, evaluate service levels and product satisfaction and provide feedback
• Develop and implement customer success systems and tools (e.g., live chat) that resolve customer issues and identify and address additional customer requirements
• Hire, train and motivate a high-performing team that consistently achieves customer experience goals through effective management, leadership, planning, and coaching
• Develop and provide insights on customer KPIs to improve the customer lifecycle/experience, retain customers and identify growth opportunities
• Create customized, conversational scripts to promote informed conversation, improve productivity, nurture relationships and enhance customer satisfaction
• Identify and champion product and service opportunities that will delight our customers
• Schedule and deliver online product demonstrations
• Develop and oversee customer retention campaigns and experience
• Participate in our overall service and sales strategy
• Contribute to a fun and inspiring work environment

What You'll Need

• BA/BS degree or equivalent working experience, with technology bent
• Proven experience launching and growing new sales/customer service teams in a startup environment
• Demonstrated ability to take ownership and accountability, and act on customer experience goals and objectives in a technical environment
• High-energy, strategic-oriented, critical thinking mindset
• Strong leadership skills with a proven track record of hiring and motivating high performing teams
• Excellent interpersonal/customer relations skills
• Strong written and verbal communication skills
• Creative, positive, and high-energy individual with hands-on mentality and excitement for new technologies and emerging trends
• Exceptional time management, prioritization, and multitasking skills; ability to quickly adapt and react to changing circumstances and demands with high attention to detail
• Salesforce experience is a plus
• Experience utilizing contact center software is a plus
• Investor relations experience a plus

About GROUNDFLOOR

Recently listed as Venture Atlanta’s 2018 “Top 10 Atlanta Companies to Watch, ” Groundfloor is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

We are currently seeking a Public Relations superstar to join our growing marketing team. The role will be vital in generating awareness and understanding of Groundfloor among key external audiences, including traditional press, industry trade, real estate investors, and influencers. We are looking for an awesome communicator, a storyteller, and a news junkie who not only wants to participate in that next story, but create their own storyline. No doubt, this will be a career defining opportunity for the right candidate.

In this role, you will gain a clear understanding of the real estate lending industry, including regulatory environment, and use this knowledge to support all of the primary responsibilities. To thrive in this role, you will need to keep up with industry trends, competitive landscape, and market needs. This position will report directly to the SVP, Marketing.

What You'll Do

• Build and lead the public relations function
• Develop and strengthen relationships with fintech and real estate journalists, media, industry experts, and local market influencers
• Respond to media inquiries, develop media lists, pitch stories, identify editorial calendar opportunities, etc
• Develop external communications materials such as press releases, blog posts, case studies, testimonials, thought leadership articles, and media resources
• Curate relationships with industry influencers to explore new ways to earn media coverage for campaigns, product launches, partnerships and events
• Identify and secure the right speaking opportunities, events and awards for Groundfloor in order to raise awareness and establish industry credibility
• Build and manage company’s social media presence, with understanding of and experience with reputation management best practices on various social media platforms
• Produce succinct reports highlighting key data for tracking PR activity

What You'll Need

• BA/BS degree in communications, marketing or equivalent working experience, including heavy content writing responsibility
• 7+ years’ experience in PR, media relations, journalism or other communication fields, preferably in either the real estate lending or fintech space
• Demonstrable track record in strategic communications, strong media relationships with top-tier outlets/reporters, and the ability to develop new and lasting media relationships
• Demonstrable track record in strategic communications, strong media relationships with top-tier outlets/reporters, and the ability to develop new and lasting media relationships
• Excellent writing skills across a wide range of deliverables; from traditional PR and media statements to blogs and contributed content
• Familiarity with distribution and reporting tools, including Business Wire and/or Cision, Radian6 and/or Meltwater, and Google Analytics.
• Creative, positive, and high-energy individual with hands-on mentality and excitement for new technologies and emerging trends
• Exceptional time management, prioritization, and multitasking skills; ability to quickly adapt and react to changing circumstances and demands with high attention to detail
• A desire to grow in an energetic, quickly changing, high pressure start-up environment
• Start-up experience and/or PR agency background is a plus
• Investor relations experience a plus
• Experience managing crises communications and community affairs a plus

About GROUNDFLOOR

Recently listed as Venture Atlanta’s 2018 “Top 10 Atlanta Companies to Watch, ” Groundfloor is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

We are looking for a high-performing BDM’s to join our Team. The successful candidate will meet our customer acquisition and revenue growth objectives. The BDM role involves Retail and Broker Originations. Cultivating, developing and growing strong and sustainable customer relationships. Training our customers on our products, processes and services. This role is crucial for Groundfloor in building/growing our business.

What You'll Do

• Conducts sales calls to prospective customers by introducing Groundfloor, developing a profile, providing a value proposition, and documenting the results within the Company client relationship management tool.
• Understand and act as the main resource regarding Groundfloor Company products, policies, and underwriting policies.
• Be the main point of contact throughout the loan process for both our customer and Groundfloor.
• Train and actively communicate our products and processes to our customers.
• Close loans from leads that are provided, as well as self-generated.
• • Accountable for developing/executing strategic plan to hit/exceed sales targets.
• Self-Motivated.
• Ability to prioritize and meet deadlines.

What You'll Need

• BA/BS degree preferred but not required.
• Proven sales executive experience, meeting/exceeding targets.
• Proven ability to position products against competitors.
• Positive. Personable. Dependable. Team Player.
• Ability to understand financial stories.
• Strong communication skills.
• Detail-oriented.
• High level of passion and motivation for learning new skills.
• Flexibility and responsiveness to adapt quickly to changing customer and organizational requirements.

Remote Option: Yes