About GROUNDFLOOR

Recently named one of the 2019 Top 40 Innovative Technology Companies in GA, and listed as Venture Atlanta’s “ Top 10 Atlanta Companies to Watch, ” GROUNDFLOOR is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

GROUNDFLOOR is looking for a senior software engineer to join our engineering team. The ideal person for this role enjoys automating business processes, architecting interactions with third party services, writing tests to ensure reliability and robustness of our web applications. The position will primarily be focused on deeply learning our tech stack, while expanding the services we provide to our customers.

Our Needs

We’re looking to automate business processes, integrate deeper with third parties, and expand our website to better serve our borrowers and investors. We’re a team of 11 people, so every person has the opportunity make a big impact on the business in multiple ways. We’re hosted on heroku with some AWS messaging sprinkled in, though that mix will probably change over time. Our front end application is written in Ruby on Rails and it talks to a back end API written in Ruby/Roda.

Requirements

• 5+ years experience performing full stack programming tasks
• Experience tracking down issues, performing root cause analysis, fixing and ensuring issues don’t occur again
• Can provide us with examples of work you’ve done in the past that illustrates your attention to detail and problem solving skills
• Passionate about building good software that makes an impact on people’s lives
• Have the ability to work on your own

Communication

You communicate clearly and efficiently in verbal and written communication both inside and outside of the team

Technical Skills

• Understand that programming languages are tools, not ideologies and are comfortable working in the right one for the task at hand (we use Ruby, Postgres)
• Demonstrated ability to work with a back end language solving real business problems
• Experience with git

Bonus Points

• You have experience with Ruby and/or Ruby on Rails
• You have experience leading teams
• Familiarity with Postgres, through active record, sequel or sql
• You have experience with testing and automation
• You have a technical background and a BS or MS in a computer-related or hard science field
• Interested in owning a large portion of a codebase

Who we are

• Your work matters. Every member of this team plays a vital role in GROUNDFLOORs success
• Your growth matters. We have weekly 1 on 1 sessions where we discuss performance and growth towards your career objectives
• We respect and appreciate people from different backgrounds and cultures
• We value and select for integrity, intellect, and honesty
• We have an open culture, providing weekly snapshots on growth and the goals of the company

About GROUNDFLOOR

Recently named one of the 2019 Top 40 Innovative Technology Companies in GA, and listed as Venture Atlanta’s “ Top 10 Atlanta Companies to Watch, ” GROUNDFLOOR is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

We are currently seeking a Customer Success Specialist who is talented, smart, and energetic to join our growing team. The role will be vital for servicing and supporting our customers, driving customer satisfaction and retention, and supporting development and rollout of solutions that align with our customers’ needs and business objectives. We are looking for a self-starter with an unquenchable thirst for learning and a passion for driving customer success. In this role, you will build strong and lasting relationships with our customers, supporting them through white-glove service, and also help execute on customer experience initiatives that will build and grow relationships and satisfy and delight GROUNDFLOOR’s users. This position will report directly to the Head of Customer Success.

RESPONSIBILITIES

• Provide solutions and service to customers, exceeding customer expectations, and giving exceptional customer service at every interaction
• Manage customer expectations, evaluate service levels and product satisfaction and provide feedback
• Provide input into and contribute to implementing customer service systems and tools (e.g., live chat) that resolve customer issues and identify and address additional customer requirements
• Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience
• Identify and champion product and service opportunities that will delight our customers
• Participate in formulating our overall service and sales strategy
• Contribute to a fun and inspiring work environment

REQUIREMENTS

• BA/BS degree or equivalent with 3+ years work experience, preferably in marketing consumer products
• Exceptional time management, prioritization, and multitasking skills
• Ability to function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set high. A can do attitude is a must.
• Ability to take ownership and be accountable and be receptive to coaching but also work independently, with a willingness to offer solutions to business challenges.
• Excellent interpersonal/customer relations skills
• Strong written and verbal communication skills
• Ready, willing and able to learn about our products and support customers as needs arise
• Creative, positive, and high-energy individual with hands-on mentality and excitement for new technologies and emerging trends

About GROUNDFLOOR

Recently named one of the 2019 Top 40 Innovative Technology Companies in GA, and listed as Venture Atlanta’s “ Top 10 Atlanta Companies to Watch, ” GROUNDFLOOR is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

We are currently seeking a Demand Gen leader to join our growing marketing team. The role will be vital for driving revenue and profitability by generating, and converting, quality borrower leads through flawless execution of highly targeted campaigns against key segments and overall marketplace objectives.

In this role, you will be responsible for building and leading a B2B, customer-centric, revenue-generating strategy of Marketing Automation and Demand Generation tools, processes and programs. You will utilize understand the overall sales and marketing objectives of the organization and effectively develop a strategy and platform that support these goals. This position will report directly to the SVP of Marketing.

Responsibilities

• Oversee the marketing automation function at GROUNDFLOOR, by managing automation tools, processes and CRM integrations
• Develop and implement multifaceted lead generation and nurturing campaigns to capture, qualify, score, and nurture leads
• Develop relevant sales collateral and other sales materials to support both the inside and field sales teams; participate in our overall sales strategy
• Develop and grow the inside sales team, creating conversational scripts to promote informed conversations, improve productivity, and enhance the lead qualification process
• Set SLAs and KPIs for the team and provide insights on that improve efficiencies and optimize inbound and outbound demand gen efforts
• Deliver personalized campaigns with unique content/data specific to individual prospects
• Identify, source, negotiate and manage all external target lists
• Assess analytics capabilities to measure and report on all B2B marketing efforts, including list generation/quality; messaging, design and creative testing; and LTV by target segments
• Manage relationships/collaborate with agencies and other vendor partners, as necessary
• Hire, train and motivate a high-performing team that consistently achieves acquisition goals through effective management, leadership, planning, and coaching
• Contribute to a fun and inspiring work environment

Requirements

• 7+ years successful track record of B2B digital/inbound marketing including Web and landing page development, content marketing, sales enablement, and demand creation
• Experience in identifying target audiences and devising digital plans and programs that engage, inform and motivate
• Proven record of supporting sales to meet or exceed pipeline and bookings targets
• Experience creating and implementing proven successful, seeding, demand creation, lead nurturing and pipeline acceleration programs
• Experience with email and marketing automation tools, analytics and conversion tools, ad-servers and tagging
• Experience in optimizing landing pages and sales funnels
• Excellent analytical skills with the ability to think strategically as well as implement tactically
• Solid knowledge of website analytics tools, particularly Google Analytics
• Excellent communication and presentation skills and the ability to work at all levels of the organization
• Strong leadership skills with a proven track record of hiring and motivating high performing teams, strong coaching and up-leveling of talent
• Exceptional time management, prioritization, and multitasking skills; ability to quickly adapt and react to changing circumstances and demands with high attention to detail
• Highly motivated individual who thrives in a fast-paced team environment and is readily adaptable to changing market and organizational requirements
• Must have extensive experience with Salesforce and Hubspot and related demand generation tools
• BA or BS degree (MBA in marketing or related business degree preferred)

About GROUNDFLOOR

Recently named one of the 2019 Top 40 Innovative Technology Companies in GA, and listed as Venture Atlanta’s “ Top 10 Atlanta Companies to Watch, ” GROUNDFLOOR is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

We are looking for a high-performing BDM’s to join our Team. The successful candidate will meet our customer acquisition and revenue growth objectives. The BDM role involves Retail and Broker Originations. Cultivating, developing and growing strong and sustainable customer relationships. Training our customers on our products, processes and services. This role is crucial for Groundfloor in building/growing our business.

What You'll Do

• Conducts sales calls to prospective customers by introducing Groundfloor, developing a profile, providing a value proposition, and documenting the results within the Company client relationship management tool.
• Understand and act as the main resource regarding Groundfloor Company products, policies, and underwriting policies.
• Be the main point of contact throughout the loan process for both our customer and Groundfloor.
• Train and actively communicate our products and processes to our customers.
• Close loans from leads that are provided, as well as self-generated.
• • Accountable for developing/executing strategic plan to hit/exceed sales targets.
• Self-Motivated.
• Ability to prioritize and meet deadlines.

What You'll Need

• BA/BS degree preferred but not required.
• Proven sales executive experience, meeting/exceeding targets.
• Proven ability to position products against competitors.
• Positive. Personable. Dependable. Team Player.
• Ability to understand financial stories.
• Strong communication skills.
• Detail-oriented.
• High level of passion and motivation for learning new skills.
• Flexibility and responsiveness to adapt quickly to changing customer and organizational requirements.

Remote Option: Yes

About GROUNDFLOOR

Recently named one of the 2019 Top 40 Innovative Technology Companies in GA, and listed as Venture Atlanta’s “ Top 10 Atlanta Companies to Watch, ” GROUNDFLOOR is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

We are currently seeking a strong inside sales representative to join our team. This person will play a critical role in supporting our sales and marketing efforts to drive new business to GROUNDFLOOR. To thrive in this role, you must be comfortable making dozens of calls per day to qualify prospects and effectively engage leads in a personable and efficient way.

RESPONSIBILITIES

• Take incoming calls, generate interest in GROUNDFLOOR, and qualification of leads
• Contact a high volume of potential customers daily to understand their goals, present GROUNDFLOOR’s value proposition and determine product fit
• Quickly route qualified opportunities to the appropriate account reps who can structure deals and facilitate loan closures
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Learn and understand company's products, competitors and positioning

REQUIREMENTS

• Two or more years of inside sales experience, ideally in fintech or real estate
• Strong written and verbal communication skills with the ability to quickly establish rapport with customers over the phone, email and text
• Entrepreneurial spirit driven to achieve sales goals and a passion to work hard to deliver results while maintaining a positive attitude
• Exceptional time management, prioritization, and multitasking skills; ability to quickly adapt and react to changing circumstances and demands with high attention to detail
• A desire to grow in an energetic, quickly changing, high pressure start-up environment
• Salesforce experience a plus
• Startup experience a plus
• Bachelor’s degree

About GROUNDFLOOR

Recently named one of the 2019 Top 40 Innovative Technology Companies in GA, and listed as Venture Atlanta’s “ Top 10 Atlanta Companies to Watch, ” GROUNDFLOOR is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

GROUNDFLOOR is currently seeking highly motivated and skilled individuals that are looking for an entry level sales position. While this is an entry level role, the expectation is that the successful candidate will demonstrate the drive, creativity, teamwork, and integrity required for rapid career progression. Familiarity with real estate investment and mortgage concepts through 'experience or education is highly preferred. The purpose of this position is to offer reliable support to our sales team and help improve efficiency as sales volume increases. The Sales Assistant is the key liaison among the Borrower/Broker (Customer), the Business Development Managers (BDMs), and the Processors. Typical duties and tasks would include collecting and managing information/documentation, reviewing same for accuracy and completeness, updating systems, and communicating effectively and on time to support the advancement of a loan file from application to closing.

RESPONSIBILITIES

• Customer service, process execution, minor risk/compliance analysis
• Ensure high levels of customer satisfaction through excellent customer service
• Collect required documents and upload into our company database
• Collaborate with the sales, operations, and asset management departments
• Organize, prioritize and meet deadlines in our fast-paced environment
• Frequent customer pipeline inspections and follow-ups
• Perform miscellaneous duties as required and needed.

REQUIREMENTS

• BA/BS required (Real Estate/Finance a plus)
• Real estate investment, mortgage lending or Sales experience preferred
• Exceptional time management, prioritization, and multitasking skills
• Ability to quickly adapt and react to changing circumstances and demands with high attention to detail
• Self-directed with strong desire to learn and be a member of an innovative winning team
• Strong listening and problem solving skills
• Commitment to integrity and customer service
• Exceptional communication skills with desire to help build relationships with Borrowers and Brokers
• Proficient in Microsoft Suite and Salesforce

Atlanta applicants only.

About GROUNDFLOOR

Recently named one of the 2019 Top 40 Innovative Technology Companies in GA, and listed as Venture Atlanta’s “ Top 10 Atlanta Companies to Watch, ” GROUNDFLOOR is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

GROUNDFLOOR is currently seeking highly motivated and skilled individuals who are looking for a midlevel sales position. While this is a mid-level role, the expectation is that the successful candidate will demonstrate the drive, creativity, teamwork, and integrity required for rapid career progression. Significant account management experience is required; familiarity with real estate investment and mortgage concepts through experience or education is highly preferred. Our customers are real estate entrepreneurs who purchase, renovate, and manage properties to earn business income. The purpose of this position is to administer and manage our highest value relationships to ensure customer satisfaction, as measured by the rate of repeat business by assigned clients. This role provides centralized support for all the needs of each assigned client with a primary focus on originating new loans. To be successful, people in this role must ensure the delivery of quality service, provide rapid response, and develop strong communication links between GROUNDFLOOR and the client.

ESSENTIAL FUNCTIONS

• Primary sales contact for key accounts. Maintain regular contact with assigned accounts to 1) secure new loan production, and 2) identify, research and resolve any questions, service quality issues, procedure changes, new loan programs, billing issues or any other requests made by the client.
• Identify and prioritize key themes e.g. client experience (CX), competition, pricing, etc. Understand the voice of the customer (VOC); their priorities, pain points and broader challenges through targeted client interviews. Proactively update leadership on findings and essential updates.
• Coordinate internal research and response among all GROUNDFLOOR departments to various inquiries from assigned accounts.
• Coordinate quarterly relationship reviews with the senior management of GROUNDFLOOR to convey market understanding to develop strategic recommendations and identify possible product and service enhancements based upon client feedback.
• Evaluate use of optional services by each assigned client to ensure optimum service levels as appropriate for each client.
• Maintain current status reports for all assigned clients and provide timely written summaries of all significant client contact.
• Perform other duties as assigned and all other responsibilities and duties deemed necessary to the success of the company.

REPORTS TO

Vice President, Sales

TYPICAL EDUCATION

Bachelor’s degree

TYPICAL EXPERIENCE

Minimum three to five years of experience in Account Management. Commercial mortgage or real estate investment experience preferred, but not required. Experience managing account relationships at the principal level is preferred.

• Confident, personable and able to build trusted relationships internally and externally
• Curious, perceptive and adept at eliciting insights through active listening
• Resourceful, determined self-starter who will not give up in the face of challenges
• Effective deal structuring and negotiating skills
• An organized and focused person

REPORTS TO

• INTERNAL - Loan processing staff, as well as sales, marketing, and software development staff and senior management
• EXTERNAL - Borrower clients. Very limited travel in this position, which is based in our Atlanta headquarters