About GROUNDFLOOR

Recently listed as Venture Atlanta’s 2018 “Top 10 Atlanta Companies to Watch, ” Groundfloor is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

We are currently seeking a Customer Success Specialist who is talented, smart, and energetic to join our growing team. The role will be vital for servicing and supporting our customers, driving customer satisfaction and retention, and supporting development and rollout of solutions that align with our customers’ needs and business objectives. We are looking for a self-starter with an unquenchable thirst for learning and a passion for driving customer success. In this role, you will build strong and lasting relationships with our customers, supporting them through white-glove service, and also help execute on customer experience initiatives that will build and grow relationships and satisfy and delight GROUNDFLOOR’s users. This position will report directly to the Head of Customer Success.

RESPONSIBILITIES

• Provide solutions and service to customers, exceeding customer expectations, and giving exceptional customer service at every interaction
• Manage customer expectations, evaluate service levels and product satisfaction and provide feedback
• Provide input into and contribute to implementing customer service systems and tools (e.g., live chat) that resolve customer issues and identify and address additional customer requirements
• Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience
• Identify and champion product and service opportunities that will delight our customers
• Participate in formulating our overall service and sales strategy
• Contribute to a fun and inspiring work environment

REQUIREMENTS

• BA/BS degree or equivalent with 3+ years work experience, preferably in marketing consumer products
• Exceptional time management, prioritization, and multitasking skills
• Ability to function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set high. A can do attitude is a must.
• Ability to take ownership and be accountable and be receptive to coaching but also work independently, with a willingness to offer solutions to business challenges.
• Excellent interpersonal/customer relations skills
• Strong written and verbal communication skills
• Ready, willing and able to learn about our products and support customers as needs arise
• Creative, positive, and high-energy individual with hands-on mentality and excitement for new technologies and emerging trends

About GROUNDFLOOR

Recently listed as Venture Atlanta’s 2018 “Top 10 Atlanta Companies to Watch, ” Groundfloor is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

We are looking for a high-performing BDM’s to join our Team. The successful candidate will meet our customer acquisition and revenue growth objectives. The BDM role involves Retail and Broker Originations. Cultivating, developing and growing strong and sustainable customer relationships. Training our customers on our products, processes and services. This role is crucial for Groundfloor in building/growing our business.

What You'll Do

• Conducts sales calls to prospective customers by introducing Groundfloor, developing a profile, providing a value proposition, and documenting the results within the Company client relationship management tool.
• Understand and act as the main resource regarding Groundfloor Company products, policies, and underwriting policies.
• Be the main point of contact throughout the loan process for both our customer and Groundfloor.
• Train and actively communicate our products and processes to our customers.
• Close loans from leads that are provided, as well as self-generated.
• • Accountable for developing/executing strategic plan to hit/exceed sales targets.
• Self-Motivated.
• Ability to prioritize and meet deadlines.

What You'll Need

• BA/BS degree preferred but not required.
• Proven sales executive experience, meeting/exceeding targets.
• Proven ability to position products against competitors.
• Positive. Personable. Dependable. Team Player.
• Ability to understand financial stories.
• Strong communication skills.
• Detail-oriented.
• High level of passion and motivation for learning new skills.
• Flexibility and responsiveness to adapt quickly to changing customer and organizational requirements.

Remote Option: Yes

About GROUNDFLOOR

Recently listed as Venture Atlanta’s 2018 “Top 10 Atlanta Companies to Watch, ” Groundfloor is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

GROUNDFLOOR is currently seeking highly motivated and skilled, recent college graduates and entry level professionals with 1-2 years experience to join our Operations Team to assist with the closing packages as Junior Closer in our Atlanta, GA home office. This position reports to our Director of Lending Operations.

What You'll Do

• Maintain a pipeline of 30 + loans at various volume levels
• Ensures the timely movement and closing of approved loans through the pipeline.
• Contacts Title Companies, Attorneys, BDMs, Processors and Insurance Companies to obtain documentation necessary to close mortgage loans.
• Monitors loan status on a continual basis to ensure that timely/quality standards are achieved.
• Advises all parties of any changes or issues that may occur to ensure high quality standards and customer service.
• Performs a pre-closing quality review of loan files prior to releasing closing package.
• Confirm that pricing and program are correct to ensure loan will be funded.
• Schedule loan closing, update systems and communicate to Business Development Manager.
• Review final closing package to ensure accuracy.
• Order payoffs
• Balancing funds to be wired.
• Responds to and resolves technical and complex problems that arise.
• Follows up on any deficiency requests by Shipping and Post-Closing to ensure timely procedure for funding.
• Following up with any post-closing items and preparing files for storage.
• Work independently and as a Team.

What You'll Need

• Minimum 2 years’ closing experience.
• Knowledge of real estate lending criteria.
• Positive attitude.
• A desire to grow in an energetic, quickly changing, high pressure start-up environment.
• Ability to perform in a fast-paced environment typical to the Mortgage Industry.
• Ability to work up closing disclosures and review settlement statements.
• Exceptional time management, prioritization, and multitasking skills; ability to quickly adapt and react to changing circumstances and demands with high attention to detail.
• Experience with Microsoft Word, Excel and Salesforce

Atlanta applicants only.

About GROUNDFLOOR

Recently listed as Venture Atlanta’s 2018 “Top 10 Atlanta Companies to Watch, ” Groundfloor is one of the most promising growth-stage companies in the Southeast.

GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity.

Job Description

GROUNDFLOOR is currently seeking highly motivated and skilled, recent college graduates and entry level professionals with 1-2 years experience to join our Operations Team to assist with the closing packages as Junior Closer in our Atlanta, GA home office. This position reports to our Director of Lending Operations.

RESPONSIBILITIES

• Take incoming calls, generate interest in GROUNDFLOOR, and qualification of leads
• Contact a high volume of potential customers daily to understand their goals, present GROUNDFLOOR’s value proposition and determine product fit
• Quickly route qualified opportunities to the appropriate account reps who can structure deals and facilitate loan closures
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Learn and understand company's products, competitors and positioning

REQUIREMENTS

• Two or more years of inside sales experience, ideally in fintech or real estate
• Strong written and verbal communication skills with the ability to quickly establish rapport with customers over the phone, email and text
• Entrepreneurial spirit driven to achieve sales goals and a passion to work hard to deliver results while maintaining a positive attitude
• Exceptional time management, prioritization, and multitasking skills; ability to quickly adapt and react to changing circumstances and demands with high attention to detail
• A desire to grow in an energetic, quickly changing, high pressure start-up environment
• Salesforce experience a plus
• Startup experience a plus
• Bachelor’s degree

Atlanta applicants only.